Order Cancellation Policy
Bloomviber (hereinafter referred to as “we”) operates exclusively as an online store and provides all products and services through our website. This Order Cancellation Policy explains the applicable conditions, procedures, and refund arrangements related to cancelling an order after it has been placed.
1. Eligibility for Order Cancellation
Order cancellation requests are subject to the actual processing status of the order:
- Orders that have not yet been shipped may be cancelled within 48 hours after successful payment.
- Orders placed more than 48 hours ago, or orders that have already been shipped, cannot be cancelled directly.
If your order has already been shipped, you may wait for delivery and then contact us to request a return and refund.
2. How to Request an Order Cancellation
To submit an order cancellation request, please follow the steps below:
- Contact our customer service team by email or phone and provide your order number, payment confirmation, and any other relevant details needed for verification.
- Our customer service team will review your request promptly. Once approved, we will inform you of the outcome and proceed with the refund arrangement.
3. Refund Processing
After an order cancellation is confirmed, refunds will be processed according to the following guidelines:
- Refund method: The refunded amount will be returned to the original payment card used at checkout, including Visa or MasterCard.
- Refund timeframe: Depending on the processing speed of the issuing bank, refunds are generally credited within 1–5 business days.
If the refund is not received within this timeframe, please contact us for further assistance.
4. Important Notes
We recommend submitting cancellation requests as soon as possible after placing an order. The ability to cancel depends entirely on whether the order has entered preparation or shipping at the time of the request.
5. Contact Information
If you have any questions regarding order cancellations or refunds, please reach out to us using the details below:
Contact address: 689 Mill Road, Riverhead, NY 11901, United States
Customer service phone: +1 (315) 806-2972
Customer service email: service@bloomviber.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)