Return and exchange policy

 

Bloomviber (hereinafter referred to as “we”, “us”, or “our”) operates exclusively through our online store. This Return and Exchange Policy is intended to clearly explain the applicable conditions, timeframes, and handling procedures for return and exchange requests after an order has been delivered.

1. Return and Exchange Timeframe

Return or exchange requests may be submitted within 30 days from the date the order is delivered and signed for. Requests submitted outside this timeframe will not be processed.

2. Acceptable Return and Exchange Conditions

Return or exchange requests may be accepted under the following circumstances:

• The product has noticeable appearance defects or damage.
• The product has quality-related issues that affect normal use.
• The product has an unusual odor, significant color difference, or other abnormal conditions.
• The item received does not match the order details (wrong item or missing item).
• A return or exchange is requested without a specific reason, provided the product remains unused, in its original packaging, and in resalable condition.

3. Return Request Procedure

1. Contact us via email or customer service phone to submit a return request, and provide your order number, payment confirmation (if applicable), reason for return, and relevant photos or videos as supporting evidence.
2. Our customer service team will review your request as soon as possible. If approved, you will be notified using your provided contact details and supplied with the designated return address and instructions.
3. Please send the product to the specified return address and wait for confirmation that we have received the returned item.
4. After receipt, we will inspect the returned product to confirm that it matches the reported condition. If approved, a refund will be arranged accordingly.

4. Exchange Request Procedure

1. Contact us via email or phone to request an exchange, providing your order number, payment proof (if applicable), exchange reason, and relevant photos or videos as supporting evidence.
2. Our customer service team will review your request and inform you of the result. If approved, you will also be provided with the designated return address and further instructions.
3. Return the product to the specified address and wait for confirmation that we have received the item.
4. After inspection confirms eligibility, a replacement product will be shipped within 1–3 business days.

5. Refund Processing

Refunds are issued to the original bank card used for payment, including Visa and MasterCard. Depending on the processing efficiency of the issuing bank, refunds are generally credited within 1–5 business days. If the refund is not received within this period, please contact us for assistance.

6. Shipping Cost Allocation

• If the return or exchange is due to appearance defects, quality issues, unusual odors, significant color differences, or receipt of an incorrect item, the return shipping costs will be covered by us.
• If the return or exchange is requested without a specific reason (change of mind), the related shipping costs will be the responsibility of the customer.

7. Responsibility Statement

Returned items must be securely packaged to prevent damage during transit. If the actual condition of the returned product does not match the information provided in the request, the final handling decision will be based on the inspection results.

8. Return Label

A return label may be included inside the package for certain orders. If a return label is provided, please ensure it is used when returning the product to facilitate accurate identification and efficient processing.

9. Contact Information

Contact address: 689 Mill Road, Riverhead, NY 11901, United States
Customer service phone: +1 (315) 806-2972
Customer service email: service@bloomviber.com
Online hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)