Shipping policy
Bloomviber (hereinafter referred to as “we”, “us”, or “our”) provides product sales and delivery services exclusively through our online store. These Shipping Terms explain the delivery coverage, shipping fees, order handling timelines, transportation arrangements, and related responsibilities, helping you clearly understand how your order is processed from payment to final delivery.
1. Delivery Coverage
Delivery services are currently available within Australia only. Orders with delivery addresses outside Australia are not supported at this time.
2. Shipping Fees and Charges
Shipping fees are calculated based on the final order value:
- Orders with a total value of AUD 99.99 or above (including AUD 99.99) qualify for free delivery.
- Orders with a total value below AUD 99.99 are subject to a flat delivery fee of AUD 10.99.
All applicable taxes and related charges are included in the product prices displayed on our website. No additional fees are required beyond the amount shown at checkout.
3. Order Cutoff Time
Order processing is based on CET business hours (08:00–18:00):
- Orders placed and successfully paid for before 18:00 will begin processing on the same business day.
- Orders placed after 18:00 will begin processing on the next business day.
- If an order is placed on a non-working day, processing will begin on the next available business day.
4. Order Handling Time
After payment confirmation, orders enter the preparation stage. The standard handling time is 1–3 business days, during which order verification, packaging, and handover to the logistics carrier are completed. Please note that handling time does not include transportation time.
5. Estimated Delivery Timeframe
Once dispatched, the estimated overall delivery timeframe is approximately 5–10 business days. Actual delivery times may vary depending on the delivery destination, carrier operations, and current logistics conditions.
6. Logistics Carriers
To ensure reliable and stable delivery services, shipments may be arranged through one or more of the following carriers:
- UPS
- DHL
- FedEx
- Australia Post
7. Order Tracking
After your order is successfully placed, you will receive a confirmation email containing your order number, payment details, and carrier information (where applicable). You may track your order by visiting the “Order Tracking” page on our website and entering your email address or phone number together with the corresponding order number.
8. Responsibility Statement
- Product damage or loss: If your package is damaged, missing, or lost during transportation, please contact us promptly after delivery so we can assist with verification and resolution.
- Shipping modifications and cancellations: Once an order has been handed over to the logistics carrier, changes, rerouting, or cancellations may no longer be possible.
- Delivery address responsibility: Customers are responsible for ensuring that the delivery address provided is complete and accurate. Any delays, failed deliveries, or additional costs caused by incorrect or incomplete address information will be the responsibility of the recipient.
9. Delivery Acceptance Notes
Upon receipt of your package, please inspect the outer packaging carefully before acceptance. If any visible damage, deformation, or irregularities are identified, we recommend taking photos (and/or videos) as evidence and contacting us as soon as possible for assistance.
10. Contact Information
Contact address: 689 Mill Road, Riverhead, NY 11901, United States
Customer service phone: +1 (315) 806-2972
Customer service email: service@bloomviber.com
Online hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)