Refund Policy

 

Bloomviber (hereinafter referred to as “we”) operates solely as an online store. This Refund Policy explains how refund requests are assessed, processed, and completed, helping you clearly understand our handling standards and timelines.

1. General Refund Principles

Refunds are handled in accordance with approved order cancellation, return, or exchange requests. Whether a refund is applicable depends on the order status, the condition of the item, and whether the request meets the relevant requirements outlined in our related policies.

2. Circumstances Eligible for a Refund

A refund may be considered under the following situations:

• The item shows visible appearance defects upon receipt.
• The item has confirmed quality-related issues.
• There are significant color differences or noticeable odors.
• The received item does not match the order details.
• The order qualifies for cancellation within the allowed processing timeframe.

3. Refund Review and Approval

Once a refund request is submitted and approved, we may inspect the returned item or review the order information to ensure it aligns with the stated reason. Refunds are initiated only after the review process is completed.

4. Refund Method

Approved refunds are issued to the original payment method used at checkout. Supported refund destinations include Visa and MasterCard bank card accounts. Refunds cannot be transferred to alternative payment methods.

5. Processing Time

After confirmation, refunds are generally processed within 1–5 business days. The exact time for funds to appear in your account depends on the processing efficiency of your card-issuing bank.

6. Delays and Follow-Up

If the refunded amount does not appear within the expected timeframe, we recommend allowing additional time for bank processing. If the delay continues, please contact us so we can assist with verification and follow-up.

7. Refund Amount Scope

The refund amount corresponds to the actual payment received for the eligible item or order. Handling of delivery-related charges follows the applicable return or cancellation terms.

8. Policy Updates

We may update this Refund Policy periodically to ensure clarity and service consistency. Any updates apply to future requests and do not affect refunds already in progress.

Contact Information

Contact Address: 689 Mill Road, Riverhead, NY 11901, United States
Customer Service Phone: +1 (315) 806-2972
Customer Service Email: service@bloomviber.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)