Terms of Service
Bloomviber (hereinafter referred to as “we”) provides product browsing, ordering, payment, and after-sales support exclusively through our online store. This Service Policy explains the rules, rights, and responsibilities that apply when you use our website and related services.
1. Introduction and Scope of Application
This policy applies to all activities conducted on our online store, including account usage, product selection, order placement, payment, and after-sales services. All services are provided online only, with no offline sales or service locations.
2. User Accounts and Website Responsibilities
When using our website, you are responsible for ensuring that all information you provide is accurate, complete, and up to date. We are responsible for maintaining the normal operation, security, and availability of the website. Temporary interruptions caused by maintenance or unforeseen circumstances may occur.
3. Product Information, Inventory, and Pricing
We strive to ensure that product descriptions, inventory status, and pricing displayed on the website are accurate. Inventory availability is subject to real-time updates, and the final price is confirmed at checkout. Updated information shall prevail where changes occur.
4. Orders and Payment
An order is considered confirmed once payment is successfully completed. Orders that are not paid will not be processed. After confirmation, orders will proceed according to our standard handling procedures.
5. Delivery Conditions
Delivery services are available exclusively within Australia. Once payment has been successfully completed, your order will be confirmed and proceed to the processing stage. Orders are typically prepared within 1–3 business days before being transferred to the designated logistics provider. After dispatch, the estimated delivery timeframe is approximately 5–10 business days, depending on the delivery address and operational conditions at the time of shipment. To ensure stable and reliable delivery performance, we work with recognized logistics providers including UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or above qualify for free delivery, while orders below this threshold are subject to a flat delivery fee of AUD 10.99. All applicable taxes and related charges are fully included in the product prices displayed at checkout, and no additional fees will be required after payment.
For detailed delivery timelines and handling standards, please review our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours following successful payment, provided that the order has not yet entered the preparation stage or been transferred to the logistics provider. Once order processing or shipment has commenced, cancellation requests can no longer be accepted.
If an order has already been dispatched, you may submit a return request after delivery in accordance with the procedures outlined in our Order Cancellation Policy.
7. Returns and Exchanges
Requests for returns or exchanges may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or cases where the received item does not match the order details.
Comprehensive eligibility criteria, processing timelines, and step-by-step instructions are available in our Returns and Exchanges Policy.
8. Refund Policy
Approved refunds are processed to the original payment method used at checkout. Processing times may vary depending on the issuing bank or payment provider.
9. Dispute Resolution and Applicable Principles
We comply with Australian law, including GDPR. We reserve the right to update this policy when necessary and will provide appropriate notice of material changes.
10. Privacy and Data Protection
We value your privacy and handle personal information only as necessary to provide our services, implementing reasonable measures to safeguard data security.
11. Intellectual Property
All content displayed on the website, including text and images, is used for service presentation and informational purposes. Unauthorized use or reproduction is not permitted.
12. Limitation of Liability
To the extent permitted, we are not responsible for indirect losses resulting from user errors, incorrect information, or circumstances beyond reasonable control.
13. Modifications to the Service Policy
We may revise this Service Policy periodically. Updated versions take effect upon publication on the website.
14. Contact Information
Contact Address: 689 Mill Road, Riverhead, NY 11901, United States
Customer Service Phone: +1 (315) 806-2972
Customer Service Email: service@bloomviber.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)